Panera Bread Cedar Rapids

This was our blessing yesterday.. Toby is still off work, I’ve had a busy n frustratingly physical week and am fighting illness again. I had dinner planned n all I needed in the fridge. After work, I actually relaxed for an hour only to go back downstairs n hear water running...but no taps are on. After some investigation, Toby pulled our new dishwasher out, at which point much dinging and then water pouring from below the unit occurred. The supply line cracked. It sprayed water all over my new cabinets, effectively ruining them, and also into my wall, causing more damage. The bottom of the dishwasher has water everywhere. There’s water all over my floor. I spend almost an hour on the phone with LG service, trying my best to understand the broken English of the Asian woman on the other end, only to be told it will be 3-5 days before I even get a CALL from LG to schedule. My water is shut off, my kitchen is a disaster, its almost 7:00 and I can’t make the dinner I had planned. The teenager is home, my husband is hungry n frustrated, so we order Panera bread delivery..or try to, twice I had to call the store and have them refresh their system, y’know glitches � they were very polite and respectful regarding the issue, and as it’s still a new system I fully understand. Morgan must’ve heard the desperation in my voice during my last call, because she actually asked me if I was ok. I explained our predicament, that I was beyond stressed out and was just trying to make sure my family was fed. They rushed our order to us, upgraded the size of all our soups, and even sent some pastries for no charge! I thanked the delivery guy more times than I could count. Thank you #PaneraBread on Edgewood Road SW in Cedar Rapids Iowa for being wonderfully caring people and thinking of someone else even when you are busy being a business! You went above and beyond the expectations of service and my family thanks you!